Refund and Cancellation Policy

1. Cancelling

• You can cancel your subscription at any time from Billing in the app, or by emailing hello@hyperscalerai.co.
• Cancellation stops future renewals. Your plan stays active until the end of the current billing period, and you can keep using it until then.
• To avoid being charged for the next period, cancel before the renewal date shown in Billing.

2. Free trial

If a trial is offered, you will not be charged during the trial. If you do nothing, the plan starts and is charged when the trial ends. Cancel before the trial end date to avoid the charge.

3. Refunds - subscriptions

• First payment: you may request a full refund within 7 days of your first paid subscription payment, if you have used less than 10% of the included monthly credits. Email hello@hyperscalerai.co with your account email.
• Renewals: renewal payments are not refunded, except where required by law or where we billed you in error. If you tell us within 48 hours that you forgot to cancel and have not used the service in that period, we will refund the renewal.
• Annual plans: a full refund within 14 days of purchase if you have used less than 10% of the included credits. After that, no partial refunds for unused months.

4. Refunds - credit packs

Credit packs are refundable within 7 days of purchase only if none of the credits have been used. Credits that have been used are not refundable.

5. What is not refunded

• Ad spend charged by Meta, Google or other platforms. We do not receive it and cannot refund it. Contact the platform.
• Credits already used for AI generation or other services.
• Accounts closed for breach of the Terms of Service.

6. Service problems

If the service has a fault on our side that stops you using what you paid for, contact us. We will fix it, or give you a credit or refund where it is fair and reasonable.

7. How refunds are paid

Approved refunds go back to the original payment method through our payment processor. Allow 5-10 business days for it to appear. We will confirm the refund by email.

8. Chargebacks

Please contact us first at hello@hyperscalerai.co; we usually resolve it faster than a bank dispute.

9. Your legal rights

Nothing in this policy limits rights you have under consumer protection laws where you live.

10. Contact

hello@hyperscalerai.co - reply within 2 business days.

Hyperscaler