How to delete your data from Hyperscaler

Option 1 - From inside Hyperscaler

1. Sign in at hyperscalerai.co.
2. Go to Integrations and click Disconnect next to Meta Ads and/or Google Ads. We stop accessing the account and delete the stored access token immediately.
3. To delete your account and all stored data, go to Settings > Delete account.

Option 2 - By email

Email hello@hyperscalerai.co from the email address on your account with the subject "Delete my data". Say whether you want to delete only the connected-platform data or your whole account. We confirm by email and complete the deletion within 30 days.

Option 3 - From Facebook or Google

• Facebook: Settings & privacy > Settings > Business integrations (or "Apps and websites") > find Hyperscaler > Remove. Tick the option to delete what Hyperscaler posted or the data it holds, if shown.
• Google: myaccount.google.com > Security > Third-party apps with account access > Hyperscaler > Remove access.

Removing access stops us receiving new data. To have already-stored data deleted, also use Option 1 or 2.

What gets deleted

• Access tokens: immediately.
• Synced campaign, ad, audience and performance data from the platform: within 30 days.
• Account profile, knowledge base, creatives and chats (if you delete the account): within 30 days.
• Backups: removed within 35 days.

What we keep

• Billing and invoice records, as required by tax and accounting law.
• Minimal records of your deletion request, to prove we honoured it.